Legal and Regulatory Information

Who are we?
DisputingWills.co.uk is brought to you by Sydney Mitchell Solicitors which is a trading name of Sydney Mitchell LLP (OC342756). Sydney Mitchell LLP is a limited liability partnership. We are registered with the Law Society of England and Wales. We are authorised and regulated by the Solicitors Regulation Authority (513895). Our rules of professional conduct can be accessed on the web at www.sra.org.uk/solicitors/handbook/welcome.page. Our registered office address is Chattock House, 346 Stratford Road, Shirley, Solihull, West Midlands, B90 3DN. We also have offices at Apsley House, Waterloo Street, Birmingham, B26 3NL and at Shakespeare Building, 2233 Coventry Road, Sheldon, Birmingham, B26 3NL.

A list of members names is available for inspection at our registered office, together with a list of those non-members who are designated as Partners.  We use the word “Partner” to refer to a member of the LLP, or an employee of equivalent standing.

Professional Indemnity Insurance
Sydney Mitchell LLP holds professional indemnity insurance with AmTrust Europe Limited via AJG Insurance Brokers, Temple Point, 1 Temple Row, Birmingham, B2 5YB. The policy’s territorial coverage is worldwide.

In the unlikely event of a complaint

Download our Complaints Handling Procedure here

In the event we are unable to resolve your complaint, a non-judicial complaints resolution service is operated by the Legal Ombudsman, full details of which are available at www.legalombudsman.org.uk.

Data Protection and Privacy
We will not give, sell or disclose user identifiable information (such as your e-mail address) to third parties (including advertisers and direct marketers) without your express consent.

We will not send you unsolicited e-mails promoting third party services.

Any information supplied to us will be treated in confidence and may be retained by us for future marketing of our own services.

Information supplied over the world wide web to us may not be covered by solicitor/client privilege, until a formal contract or retainer is in force between us.

Once instructed we are bound to treat as confidential all relevant information supplied to us.

If you instruct us to act for you, then we will write to you setting out our exact terms of engagement and seeking your precise instructions on what we are at liberty to disclose to third parties.

Sydney Mitchell LLP is registered under the Data Protection Act with the Information Commissioner number .

Cookies
Cookies are small text files stored on your computer while you are visiting a website. Cookies help make websites work. They also provide us with aggregated information about how users interact with our various websites. We use this information to try to improve your experience on our websites.

We may use cookies to remember personal settings you have chosen at our websites. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our websites or shortly afterwards.

The law about cookies changed in May 2011. Websites must get your agreement before they set certain types of cookie on your computer or handheld device.

Complete information about the cookies we may set on your browser appears below. A hyperlink to this information about cookies appears prominently on most pages of our website.

Specific cookies set by Sydney Mitchell websites;

_utma (google analytics)
_utmz (google analytics)
_atuvc (addthis social sharing)
_qca (site stats)

Distance Selling Regulations
If you are a private individual, your instructions do not relate to your business and we did not meet you when we took your initial instructions, the Consumer Protection (Distance Selling) Regulations 2000 will apply. This means you have a right to cancel your instructions without cost within seven days of the original instruction. You can cancel your instructions by contacting us by post or by fax to our office.

Once we have started work on your file, you will be charged for any disbursements incurred if you then cancel your instructions.

General Legal Disclaimer
The information on our websites is published for general information purposes only. It is not intended to form part of any contract or retainer between you and this firm and the advice and information given should not be construed as such. Whilst we have made all reasonable efforts to ensure its accuracy we accept no responsibility for any loss or damage resulting from reliance upon any information contained herein, particularly as the information is provided without charge.

If you use our websites then you do so on the strict understanding that:-

You are bound by this disclaimer and terms set out herein and elsewhere on our sites.

Any dispute in relation to the use of our websites will be subject to the exclusive jurisdiction of the English courts.

You will observe and comply with all proprietary notices and copyright information exhibited in our websites.

You will accept absolute responsibility for the protection of your computer system (whether it be hardware, software, operating systems or networks, stored data or third party systems connected to your computer system) whilst connected to or as a result of connecting to our sites.

You will accept absolute responsibility for the programs and data downloaded or received from our websites, ensuring that it is free from any destructive or corrupting elements (e.g. viruses, worms and Trojan horses).

The Firm does not accept any responsibility whatsoever in respect of the effect of any third party website which can be accessed through or via a hyper-link or otherwise to and from our websites.

The Firm reserves the right to decline to accept any instructions from any person, business or company in any jurisdiction.

The Firm shall not accept any instructions from any person, business or company when to do so would cause the Firm to commit a criminal offence or a civil wrong in the country where that person, business or company is resident or carries on business.

If you notice any errors or omissions on any of our websites please contact us by writing to Sarah Archer, Sydney Mitchell Solicitors, Chattock House, 346 Stratford Road, Shirley, Solihull, West Midlands B90 3DN.